FAQ - General Questions

How can I be sure that the watch is authentic?

All the watches we sell are guaranteed to be 100% authentic and in the condition described. You are welcome to request an archive extract from most of the well-known Swiss manufacturers if you require additional confirmation – all our timepieces will pass this check. Moreover, some of our watches are already offered with archive extracts.

Does the watch come with box and papers?

It is always clearly stated in the condition report. If original box and papers are not available, then standard delivery set include:

  • Leather travel case for one watch - handmade in Italy
  • Our company's invoice, warranty certificate, and Ts & Cs
  • Secure packaging 

How can I know you are trustworthy dealer?

We are proud to be a Chrono24 ‘Trusted Seller’, which means that we have never had any problems, claims or issues of any kind with our customers. References and recommendations by our clients from all over the world are available upon request. Learn more about our key values and reputation here - About us.

Do you have an eBay account?

We do and we have 100% positive reviews there. Here is the link - eBay.

I don’t like the strap. Is it possible to change it?

Absolutely, we can replace the strap before shipping at your request. You can request a color change at no charge or choose one of the beautiful straps from our Accessories section. We can also source special strap on your request. Please bear in mind that some types of straps and buckles (like, for example, Patek Philippe) are very valuable and it may take us some additional time to find the one you want.

I have one more question!

If you have further questions you can always contact us. We will be happy to assist!

FAQ - Size guide

Vintage Watches

General Questions

Payment & Delivery

Condition Report Glossary

Sizing Guide

Warranty & Refund

Precision of Vintage Watches

Terms & Conditions

Measuring a watch

It is always crucial to understand the size of the watch, especially when it comes to vintage watches which are generally considered as too small in comparison with what watch industry offers today. For example, the original Patek Philippe Calatrava introduced in the 1930s was only 31 mm in diameter, while today's classic Calatrava is 39 mm. When you think about 8 mm, it doesn't seem to be a big difference, but believe it is.

In our condition reports we normally disclose three most important parameters as follows: diameter without crown / lug-to-lug length / lug width. 

Diameter without crown

It is, so far, the most important measurement to understand the size of a regular round-shaped watch.It helps you to understand proportions and overall look of the watch. It is important to consider width of the bezel and color of the dial, because certain combinations may make the watch look bigger, while some other smaller. It is all very individual, however there is common understanding:

Lug-to-lug width

This parameter will help you to understand whether the watch is comfortable for wearing. You should compare lug-to-lug width with the width of your wrist, and if lug-to-lug width is smaller or equal, then this watch shall be comfortable.

Lug width

This measurement is defining what size of strap you need for the particular watch. Depending on era and manufacturer you can find watches with lug width between 14 mm and 24 mm. Most common sizes are 18 mm and 20 mm.