FAQ - Payment & Delivery

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How can I pay for the watch?

We accept bank transfers (wire transfers), Visa, MasterCard, American Express, and cash payments upon pickup. All transactions are processed in strictly in Euro. Please, check the exact exchange rate with the bank which issued your credit card.

What is your best price?

The listed price is already the best what we can offer! However we are always happy to offer significant discounts to our returning customers. We also have special events and Black Friday sales, stay tuned!

Will I get an invoice?

We only sell watches through our official channels and we issue a certified commercial invoice for every single deal. You can check and verify legal information about our legal entities in the Contacts section of the website.

I reside out of the EU, can I  buy the watch without VAT? 

Unfortunately no. Tax-free regime can be only applied when you export brand-new goods. Our German company dealing mostly with used collectibles, is obliged to use difference taxation system according to §25a Umsatzsteuergesetz (UStG). VAT is not reflected in the invoice.

Do you accept PayPal?

Currently, we do not accept PayPal due to high processing fees and fraud risks.

Can I pay by installments?

Normally, we will only accept a 100% prepayment. However, on a case-by-case basis we can consider special situations and accept part payments. We do not ship any watch until the total amount is credited to our account.

How can I reserve a specific watch?

You can only reserve the watch if you express clear commitment to purchase it and need additional time to arrange payment. It is also possible to reserve a watch prior to any kind of commitment with a deposit of 100 EUR for a maximum of 10 days. In case if reservation is cancelled, deposit will not be refunded.

How much does shipping cost?

We work with various shipping companies and are willing to offer a solution that suits you perfectly. Our standard offer - free fully-insured delivery with FedEX (overnight, international) or TNT (overnight in Germany). 

    Upon negotiation, a personal venue is possible in any part of the world.

    How long does it all take?

    We are trying to perform the fastest delivery on the market - shipping is processed on the very same business day when payment is cleared (if cleared before 1:00 pm). It means that if you reside in Europe and pay the watch on Monday morning (let's say with credit card), then you will have it in your hands already on Tuesday. Timeframe may vary for overseas destinations due to custom clearance.  

    Should I pay any importing charges?

    If you reside out of the European Union, then certain importing charges may be implied by customs of your country. Situation vary from country to country (in most cases no charges) however we strongly advise to check limits for tax free import set in you country of residence. We bear no responsibility for any possible fees, charges and taxes caused by importing procedure.

    Can you declare 100 USD in the airway bill? 

    Unfortunately, we can not. All shipping documents will always contain exact and correct information matching the invoice.

    I have one more question!

    If you have further questions you can always contact us. We will be happy to assist!

    FAQ - Size guide

    Vintage Watches

    General Questions

    Payment & Delivery

    Condition Report Glossary

    Sizing Guide

    Warranty & Refund

    Precision of Vintage Watches

    Terms & Conditions

    Measuring a watch

    It is always crucial to understand the size of the watch, especially when it comes to vintage watches which are generally considered as too small in comparison with what watch industry offers today. For example, the original Patek Philippe Calatrava introduced in the 1930s was only 31 mm in diameter, while today's classic Calatrava is 39 mm. When you think about 8 mm, it doesn't seem to be a big difference, but believe it is.

    In our condition reports we normally disclose three most important parameters as follows: diameter without crown / lug-to-lug length / lug width. 

    Diameter without crown

    It is, so far, the most important measurement to understand the size of a regular round-shaped watch.It helps you to understand proportions and overall look of the watch. It is important to consider width of the bezel and color of the dial, because certain combinations may make the watch look bigger, while some other smaller. It is all very individual, however there is common understanding:

    Lug-to-lug width

    This parameter will help you to understand whether the watch is comfortable for wearing. You should compare lug-to-lug width with the width of your wrist, and if lug-to-lug width is smaller or equal, then this watch shall be comfortable.

    Lug width

    This measurement is defining what size of strap you need for the particular watch. Depending on era and manufacturer you can find watches with lug width between 14 mm and 24 mm. Most common sizes are 18 mm and 20 mm.